Digiboxx – Terms Of Service

Use of the Portal is available only to competent individuals or natural persons. By using the Portal, the User represents that the User has either reached the age of “majority” as per the Applicable Laws of the jurisdiction where the User resides, or, is not under the age of 13 (thirteen) years and further has a valid consent/ guidance/ supervision of a parent or legal guardian to be bound by these Terms of Service. The parent or legal guardian of a “minor” who uses the Portal, accepts and agrees to be bound by these Terms of Service and the said parent or the legal guardian shall be responsible for supervising the minor’s use of the Portal. The Company reserves the right to refuse to provide a User with access to the Portal if it is brought to the Company’s notice or if it is discovered that a User is not eligible to use the Portal.

DigiBoxx is a digital asset management platform, which allows a User to store, organise, access, collaborate and distribute digital content such as files, photographs, documents, images, videos, audio files, and other rich media. Digiboxx enhances the User Content stored by the User by providing intuitive file storing, easy access, intelligent search, access to analytics and an easy management to Users who have access to various files. The Portal enables the User to create a private and virtual space through their DigiBoxx Account on the internet, subject to the terms of User’s subscription plan.

During the registration process, User may choose from the various subscription plans (i.e. monthly or yearly) towards the different storage space offered by the Company for individual, small business accounts and enterprise user account or any other such demarcation that the Company may come up with. Subscription plans can be accessed at https://digiboxx.com/pricing-and-features.

Privacy protection: Privacy of the User Content is of utmost importance for the Company. Hence the Company provides privacy protection service as a default service to the User. Further, the privacy protection provided by the Company is subject to and governed by the terms of the Company’s Privacy Policy available at https://digiboxx.com/privacy-policy.

In the event that the User wishes to access their DigiBoxx Account on their mobile/ tablets, they may login through the Apps and/or any web browser to access their DigiBoxx Account.

Beta Services:
The current version of the Portal is likely to undergo changes as the Company is continually working on improving the same to enhance the User experience. User agrees that at this stage the Company shall not be bound by any statements of a general nature, which may be posted on the Company's Website or contained in the Company's promotional materials. On the main page of the Portal or on relevant features you may notice the term “Beta” appended. This will indicate to the User that the relevant feature or version of the Portal is still being reviewed for modification/ upgradation/ fine tuning of the relevant feature or version of the Portal. From time to time, the Company may offer limited preview services or new features to existing Services (“New Services”) in a pre-release version. New Services, new features to existing Services or limited preview services shall be known, individually and collectively, as “Beta Services”. If User elects to use any Beta Services, then User’s use of the Beta Services is subject to the following:

The Portal and the Services will be available to the User 24x7, except during scheduled maintenance of the Portal or an emergency maintenance of the Portal which is to be carried out due to a threat to the Portal, network, facilities, etc. required for rendering the Services or for reasons beyond the control of the Company.

Complete ownership, control, security and privacy is offered to the User Content uploaded by the User, subject to the terms of User’s subscription plan. It is hereby clarified that the Company does not manage User’s DigiBoxx Account. Upon creation of the DigiBoxx Account, User shall manage their own DigiBoxx Account. The User’s DigiBoxx Account and the User Content will be hosted in a private server space and the User’s DigiBoxx Account and the User Content cannot be accessed either by the Company or any unauthorised Third-Party. For more details visit: https://digiboxx.com/pricing-and-features#faq .

A User can upload and share their User Content directly without registering on DigiBoxx or creating a DigiBoxx Account by providing only their email ID and upon the Company verifying the email ID provided by the User by a two-stage verification process, i.e., by way of an One Time Password (“OTP”) sent to the registered email ID of the User and an OTP sent to the registered mobile number of the User. DigiBoxx InstaShare is available at https://digiboxx.com/instashare.

In case a User already has a DigiBoxx Account and wishes to use, upload or share their User Content through InstaShare, then such a User shall also be governed by the terms and conditions of InstaShare available at https://digiboxx.com/instashare-tos.

Billing Cycle:

Mode of Payment:

Details of Subscription Plans https://digiboxx.com/pricing-and-features.

The Company may change the subscription plans and the Fees of the Services from time to time, including when the same has been changed by the underlying TSP and such changes or modifications shall be posted online at Portal and effective immediately without need for further specific notice to User.

The Company shall not be responsible for any additional charges like bank fees, interest charges, finance charges, overdraft charges, or other fees other than that is charged by the Company. Currency exchange settlements will be based on agreements between the User and the provider of User’s credit/ debit card.

The payment gateway used on the Portal currently is “Razorpay” (Credit Card/Debit Card/UPI/Netbanking.) There may be additional payment gateway services available on the Portal, from time to time. While selecting any of the payment gateways available on the Portal, the Company will not be responsible for or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the User due to:

Trial Services

Renewal

Suspension or termination of Services by Company

Prior to termination of the Services
User is responsible for moving User Content from their DigiBoxx Account. The Company will not transfer by any means whatsoever, User’s DigiBoxx Account or User Content to another provider. If User fails to move User Content off the TSP’s servers prior to cancellation, then all such content will be deleted. It is hereby clarified that, the Company shall not be able to assist the User to procure/ retrieve such User Content at any given point of time post termination of Services or deletion of DigiBoxx Account. For steps of deletion of DigiBoxx Account by the User, please refer to Sub-Clause 7.3.

Deletion/De-activation of DigiBoxx Account by the User:

Re-activation:
For already registered but either inactive or expired accounts, users will be allowed to re-activate their accounts using existing personal information for login, however upon deactivation by an action of user deliberately or by mistake all the data stored in the users digiboxx account shall be cleaned up with immediate effect. Also if the re-activation / renewal is initiated after the data retention policy of 90 days and /or after de-activation by the user of the said account, then the user will not get access and will not be able to retrieve any data stored prior to the event. DigiBoxx will retain the Personal Information data for future reactivation.

Consequence of Termination of Services

The TSPs may, at any time, terminate the services provided by them for any reason whatsoever, and the Company shall not be responsible or liable for the same.

Already registered but either de-activated or inactive expired account Users will be allowed to re-activate their accounts using existing personal information for login. If the re-activation is initiated after the data retention policy of 90 days and /or after de-activation of the said account, then the User will not get access nor will not be able to retrieve any data stored prior to the event.

User agrees, undertakes and confirms that its use of the Portal shall be strictly governed by the binding principles contained herein below. The User further agrees that he is not a minor or an un-discharged insolvent and shall not host, display, upload, modify, transmit, update or share any Content/ information that:

User shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Portal or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Portal or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Portal. The Company reserves its right to bar any such activity.

User shall not attempt to gain unauthorized access to any portion or feature of the Portal, or any other systems or networks connected to the Portal or to any server, computer, network, or to any of the Services offered on or through the Portal, by hacking, password "mining" or any other illegitimate means.

User shall not probe, scan or test the vulnerability of the Portal or any network connected to the Portal nor breach the security or authentication measures on the Portal or any network connected to the Portal. User may not reverse look-up, trace or seek to trace any information on any other User of or visitor to the Portal, or any other User, to its source, or exploit the Portal or any service or information made available or offered by or through the Portal, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than User’s own information, as provided for by the Portal.

Server hacking or other perpetration of security breaches is prohibited and the TSP and/or the Company reserves the right to deactivate DigiBoxx Account containing information about hacking or links to such information. User’s use of User’s DigiBoxx Account as an anonymous gateway is prohibited. The Company prohibits the use of software or scripts run on the hosting TSPs’ servers that cause the server to load beyond a reasonable level, as determined by the said TSP. User further acknowledges and agrees that TSP providing the server hosting services reserves the right to scan User’s hosted account for malicious content (e.g., malware), and that, in the event any such content is discovered, it may be deactivated in the said TSP's discretion for security purposes.

User agrees not to engage in unacceptable use of the Services, which includes, without limitation, use of the Services to: (1) attempt to mislead any person as to the identity, source or origin of any communication; (2) interfere, disrupt or attempt to gain unauthorized access to any computer system, server, network or account for which User do not have authorization to access or at a level exceeding User’s authorization; or (3) use User’s server as an “open relay” or for any of the above purposes.

User shall not make any negative, denigrating or defamatory statement(s) or comment(s) about the Company, the Portal or the brand name or domain name used by the Company, including the term ‘DigiBoxx Account’ or otherwise engage in any conduct or action that might tarnish the image or reputation, of the Company or DigiBoxx Account or otherwise tarnish or dilute any of the Company’s trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by the Company. User agrees that it will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Portal or the Company’s systems or networks, or any systems or networks connected to the Company.

User agrees not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Portal or any transaction being conducted on the Portal, or with any other person's use of the Portal.

User shall not forge headers or otherwise manipulate identifiers in order to disguise the origin or transmittal of any message the User sends to the Company on or through the Portal or any Services offered on or through the Portal. User shall not pretend that it is, or that it represents someone else, or impersonate any other individual or entity.

User shall not use the Portal or any Content for any purpose that is unlawful or prohibited by this Terms of Service, or to solicit the performance of any illegal activity or other activity which infringes the rights of the Company and/ or others.

User shall at all times ensure full compliance with all Applicable Laws thereunder as applicable and as amended from time to time. The User shall not engage in any transaction in any service, which is prohibited by the provisions of any Applicable Laws including exchange control laws or regulations for the time being in force.

User understands that the Company has the right at all times to disclose any information available with the Company (including the identity of the person providing information or materials on the Portal, its location etc.) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or summons. In addition, the Company can (and the User hereby expressly authorizes the Company to) disclose any information about the User to appropriate authority in accordance with Applicable Laws as the Company, in its sole discretion, believes is necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

User acknowledges that the Company is required to report cyber security incidents related information with appropriate authority, such as their identity, location, etc. and relevant data in connection therewith, which report may include data of the Users and their activities on the Portal. The User shall be obligated to extend all assistance as may be required by the Company from the User in this regard.

User acknowledges and agrees that it shall at all times respect the privacy of other Users of the Portal.

The Company shall have all the right to take necessary action and claim damages that may occur due to User’s involvement/participation in any way on its own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

Any software that is available on the Portal is the property of the Company. Users may not use, download or install any software available on the Portal, unless otherwise expressly permitted by this Terms of Service or by the express written consent of the Company.

Users shall alone be responsible for navigating out of the Portal. In case a person using the world wide web/internet receives a spam or virus which includes a link to the Portal or to any other site maintained, operated or owned by the Company, it should not be held responsible for the same. The Company assumes no responsibility for such mails.

User acknowledges and agrees that the Company shall have the right to seek and User shall be obligated to provide any and all information reasonably sought by the Company pursuant to the User’s use of the Services.

User shall be solely responsible for undertaking measures to: (1) prevent any loss or damage to User’s DigiBoxx Account or User Content; (2) maintain independent archival and backup copies of User’s DigiBoxx Account or User Content; and (3) ensure the security, confidentiality and integrity of all User’s DigiBoxx Account or User Content transmitted through or stored on the TSPs’ servers.

User shall be solely responsible for providing, updating, uploading and maintaining User’s DigiBoxx Account and any and all files, pages, data, works, information and/or materials on, within, displayed, linked or transmitted to, from or through User’s DigiBoxx Account including, but not limited to, trade or service marks, images, photographs, illustrations, graphics, audio clips, video clips, email or other messages, meta tags, domain names, software and text.

User shall not resell the Services without the Company’s express permission. Reselling of the Services without Company’s express permission will be construed as breach by the User of this Terms of Service.

User agrees to provide government-issued photo identification and/or government-issued business identification as required for verification of identity when requested by the risk team of the Company.

Solely to enable the Company to use the Account Information supplied to it by the User and to ensure that the Company is not in violation of any rights the User may have in the Account Information, the User agrees to grant the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights the User has in the Account Information, in any media now known or not currently known. The Company will only use Account Information in accordance with this Terms of Service and Privacy Policy applicable to direct the User to their DigiBoxx Account.

User is responsible for obtaining the data access necessary to use the services of DigiBoxx Account and also for acquiring and updating compatible hardware or devices necessary to access and use services of DigiBoxx Account and any updates thereto. Services may be subject to malfunctions and delays inherent in the use of the internet and/or any electronic communications.

By availing the Services through the Portal, the User authorizes the Company to collect information that can be used to identify or contact a single person, specifically:
- name,
- e-mail address
- name of country of residence (default India),
- Ten-digit mobile number,
- complete physical address
hereinafter collectively referred to as “Personal Information” and other non-Personal Information about the User and use and/or disclose the same if the Company believes that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any Applicable Law, regulation, legal process or enforceable governmental request including to law enforcement and in response to a court order, (b) detect, prevent, or otherwise address fraud, technical or security issues, (c) enforce applicable terms and conditions, including investigation of potential violations thereof, or (d) protect against harm to the rights or properties of the Company, its other Users or the public as required or permitted by law, (e) to protect the Company against third-party claims. The Company may also provide and/or disclose such information to any other trusted businesses or person for the purpose of processing Personal Information on behalf of the Company. The Company shall however, not be liable for any misuse of any Personal or non-Personal Information of the User by any third party.

The Company shall in no manner have any right to view or access the User Content uploaded, saved and shared on DigiBoxx Account by the User. Further, the Company shall not, in any manner, be able to remove or edit any User Content, irrespective of whether the User Content violates, or is alleged to violate, any Applicable Laws or either the spirit or letter of the Third Party Policies. User remains solely responsible for the User Content of the materials it uploads, saves and shares on DigiBoxx Account. In no event shall the Company assume or have any responsibility or liability for any User Content uploaded, saved or shared on DigiBoxx Account by User, for any claims, damages or losses resulting from use of User Content and/or appearance of User Content on DigiBoxx Account. User hereby represents and warrants that it has all necessary rights in and to all User Content which it uploads, saves and shares on DigiBoxx Account and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information. User agrees and acknowledges that it shall assume all the risks associated with the User Content, including but not limited to anyone's reliance on its quality, accuracy, or reliability, or any disclosure by the User of information in User Content that makes it personally identifiable.

For security purposes, as best practice, User should keep changing the password of their DigiBoxx Account frequently or as and when prompted. Additionally the User can activate 2- factor authentication, i.e., by way of an One Time Password (“OTP”) sent to the registered email ID of the User and an OTP sent to the registered mobile number of the User , to enhance account security.

In the event that the User forgets the password to their DigiBoxx Account, the User can click on “Forgot Password” and follow the password reset instructions received on their registered email ID.

Further, it is the duty of the User to safeguard User’s password from any unauthorized use. Any person in possession of User’s password will have both the ability and User’s authorization to modify User’s DigiBoxx Account and other Service related information and take other actions which may affect or terminate User’s rights and access to the Services.

The Company reserves the right to modify, change, or discontinue any Third Party Software at any time, and User agrees to cooperate in performing such steps as may be necessary to install any updates to the Third Party Software. The Third Party Software is neither sold nor distributed to User, and User may use the Third Party Software solely as part of the Services. User may not use the Third Party Software outside of the Services.

The Company may provide User’s personal information to the TSPs as required to provide the Third Party Software. User acknowledges and agrees that User’s use of the Third Party Software is subject to the Company’s agreement(s) with the TSP.

In addition, if the Third Party Software is accompanied by or requires consent to a service or license agreement from the TSP, User’s use of the Third Party Software is subject to such service or license agreement. User may not download, install, or use any Third Party Software that is accompanied by or requires consent to a service or license agreement from a TSP, unless User first agrees to the terms and conditions of such service or license agreement.

User may not remove, modify, or obscure any copyright, trademark, or other proprietary rights notices that are contained in or on the Third Party Software. User may not reverse engineer, decompile, or disassemble the Third Party Software, except and only to the extent that such activity is expressly permitted by Applicable Laws.

User acknowledges and agrees that the Company and/or the TSPs (and their affiliates and suppliers) make no representations or warranties about any Third Party Software offered in connection with the Services, and expressly disclaims any liability or damages (whether direct, indirect, or consequential) arising from the use of the Third Party Software.

User acknowledges and agrees that any Third Party Software will be supported by the Company and not by the TSPs (or their affiliates or suppliers).

The Portal, Services and DigiBoxx Account may contain components of services provided by TSPs.

The Portal, Services and DigiBoxx Account may contain links to the programming interface of the third parties (“Third-Party API”), which may take over from the Portal and link the User to the portal of such third parties to process User request and complete the services.

Any access to and use of such linked services or programming interface is not governed by this Terms of Service, but instead shall be governed by the policies of those TSPs. The Company shall not be responsible for the information practices of such TSPs.

Services of the Portal and services of DigiBoxx Account may include or link to services that are being provided by third parties (“Third Party Services”). User’s use of such Third Party Services shall be governed by the terms and conditions of use and privacy policy applicable to the corresponding TSP.

Notwithstanding the generality of the above, Users agree that the Portal and DigiBoxx Account allows the below mentioned TSPs to have access to and connect to the Portal and/or DigiBoxx Account, and in light of the same, the User shall also be bound by the applicable policies of such TSPs, to the extent applicable and the links of a few of which are provided below for ease of User’s reference:

1. RackBank Terms and Conditions, available at https://www.rackbank.com/terms-and-conditions.php
2. RackBank Privacy Statement, available at https://www.rackbank.com/Privacy-statements.php
3. RackBank Service Level Agreement, available at https://www.rackbank.com/service-level-agreement.php
4. RackBank Master Service Agreement, available at https://www.rackbank.com/master-service-agreement.php
5. RackBank Acceptance User Policy, available at https://www.rackbank.com/acceptance-user-policy.php

to the extent applicable and the same shall be deemed to be incorporated herein. Users are required to read, understand and agree to the same.

The Company does not screen or investigate Third Party Services before or after including/linking it to the Services of the Portal. Further, the Company may in its sole discretion and without any obligation, verify any updates, modifications, or changes to any Third Party Services included/linked to the Services, wherever deemed appropriate by the Company, but shall not be liable for any delay or inaccuracies related to such updates.

The Company does not endorse any advertising, products or other materials on or available from such third parties and assumes no responsibility or liability for any Third Party Services.

Third Party Services does not reflect the views of the Company or that of the Company’s parent, subsidiary, affiliate companies, branches, employees, officers, directors, or shareholders

The User is free to delete the DigiBoxx Account and terminate the Services at any time and acknowledges that the consequences of such termination or deletion shall be at the sole risk and responsibility of the User.

The Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the User arising out of the use of the Services or due to the Company’s failure to provide the Services at all, for any reason whatsoever whether or not beyond the control of the Company.

The Company makes no representation that the Portal and the Services will be constantly available or available at all times. The User agrees and acknowledges that the Portal and the Services are provided on an online portal and are susceptible to downtimes, crashes or other such technical issues for which the Company shall not be responsible to the User in any manner whatsoever. Nothing contained in this Terms of Service shall be deemed to be a warranty implied or otherwise as to the availability of the Portal and the Services at all times.

User agrees and acknowledges that the Company is not responsible for the continuous availability of any services from the TSPs and shall not be liable for any loss or damage which may be incurred by the User as a result of such non-availability or non-fulfilment or as a result of any reliance placed by the User on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such TSPs.

Further, the Company shall not be responsible for service interruptions caused by: (1) periodic scheduled maintenance or repairs the Company or the TSP may undertake from time to time; (2) interruptions caused by User from custom scripting, coding or the installation of third-party applications; (3) outages that do not affect the appearance of User’s DigiBoxx Account but merely affect access to User’s DigiBoxx Account; (4) causes beyond the Company’s control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.

Unscheduled maintenance may need to be performed. During this time the server may be off-line. In this case a notice regarding the maintenance may be posted by the Company.

Further, certain notices may be posted by the Company at the time of User’s login to its DigiBoxx Account. If User fails to respond to the said notices, the Company may, at its sole discretion, suspend the Services without any refund of Fees.

The Company expressly disclaims any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing Third Party Services.

user specifically acknowledges and agrees that, user’s use of the services and the portal is at its own risk. the company (including any third party assisting the company in provision of services), its affiliates, group companies, officers, directors, employees and agents, do not make, and hereby disclaim, any and all warranties, whether express, implied, statutory, or otherwise, including without limitation the implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title, and any warranties arising from a course of dealing, performance, usage, or trade practice or about (a) the accuracy, completeness, or content of the portal, (b) the accuracy, completeness, or content of any sites linked (through hyperlinks, banner advertising or otherwise) to this portal, (c) the services found at this portal or any sites linked (through hyperlinks, banner advertising or otherwise) to this portal, and the company assumes no liability or responsibility for the same, (d) the service or quality of any services or information will meet your requirements or expectations, and/or (e) the service or the server(s) that make the service available are free of viruses or other harmful components. the service and all content is provided to you strictly on an "as is" basis. the company does not warrant that the services or the portal will be uninterrupted, error-free, timely, completely secure or operate in combination with any other hardware, software, system or data.
in addition, the user specifically acknowledges and agrees that no oral or written information or advice provided by the company, its affiliates, group companies, officers, directors, employees and agents (including without limitation its customer service representatives), and tsps will (a) constitute legal or financial advice or (b) create a warranty of any kind with respect to this portal or the services found at this portal, and users should not rely on any such information or advice.
the foregoing disclaimer of representations and warranties shall apply to the fullest extent permitted by law and shall survive any termination or expiration of these terms of service or user’s use of this portal or the services found at this portal.

in no event shall the company, its affiliates, group companies, officers, directors, employees and agents, be liable to the user for any special, incidental, indirect, punitive or consequential damages of any kind in connection with these terms of service, including any that may result from (i) personal injury or property damage of any nature whatsoever, (ii) third-party conduct of any nature whatsoever, (iii) any unauthorized access to or use of company’s servers and/or any and all content, personal information, financial information or other information and data stored therein, (iv) any interruption or cessation of services to or from this portal or any sites linked (through hyperlinks, banner advertising or otherwise) to this portal, (v) any viruses, worms, bugs, trojan horses, or the like, which may be transmitted to or from this portal or any sites linked (through hyperlinks, banner advertising or otherwise) to this portal, (vi) any user content or content that is defamatory, harassing, abusive, harmful to minors or any protected class, pornographic, “x-rated”, obscene or otherwise objectionable, and/or (vii) any loss or damage of any kind incurred as a result of user’s use of this portal or the services found at this portal, whether based on warranty, contract, tort, or any other legal or equitable theory, and whether or not the company is advised of the possibility of such damages.

Subject to the above and notwithstanding anything to the contrary contained in this Terms of Use, the maximum aggregate liability (whether in contract, tort (including negligence) or equity) of the Company vis-à-vis any User, regardless of the form of claim, be INR 500/- to 1000/- only.

The foregoing limitations of liability will apply to the fullest extent permitted by law, notwithstanding the failure of essential purpose of any limited remedy herein and shall survive any termination or expiration of this Terms of Service or User’s use of this Portal or the Services provided by the Company.

The Terms shall be governed by and interpreted and construed in accordance with the laws of India.

Any dispute or disagreement arising out of these Terms including but not limited to issues relating to the rights and liabilities of both the Users and/or the Company, interpretation of these Terms, and all such other issues arising out of these Terms shall be subject to the exclusive jurisdiction of the courts at Mumbai.

In accordance with Information Technology Act, 2000 and rules made thereunder, Consumer Protection Act 2019 and Consumer Protection (E-Commerce) Rules, 2020, the name, contact details and designation of the Grievance Officer are provided below:

1. Name: Mitchelle Banon
2. Email: [email protected]
3. Contact Number: +91 9971148149
4. Timings: 10AM - 7PM (Monday- Friday)

In the event of any complaint or any issue raised by the User, the same shall be acknowledged and redressed by the Grievance Officer within the timelines specified under Applicable Laws.

Certain terms may be defined in this Terms of Service and wherever such terms are used in this Terms of Service, they shall have the meaning so assigned to them.

For the purpose of this Terms of Service words importing the singular include the plural and vice versa, pronouns importing a gender include each of the masculine, feminine and Other genders, and where a word or phrase is defined, other parts of speech and grammatical forms of that word or phrase shall have the corresponding meanings.

The titles and headings of this Terms of Service are for convenience and ease of reference only and shall not be utilized in any way to construe or interpret the agreement of the parties as otherwise set forth herein.

Each covenant and agreement in this Terms of Service shall be construed for all purposes to be a separate and independent covenant or agreement.

If a court of competent jurisdiction holds any provision (or portion of a provision) of this Terms of Service to be illegal, invalid, or otherwise unenforceable, the remaining provisions (or portions of provisions) of this Terms of Service shall not be affected thereby and shall be found to be valid and enforceable to the fullest extent permitted by law.

Throughout this Terms of Service, the Company’s prior written consent means a communication coming from the Company’s legal department, specifically in response to the User’s request, and specifically addressing the activity or conduct for which the User seeks authorization.

Modification

The Company may provide a translation of the English version of this Terms of Service into other languages. User understands and agrees that any translation of this Terms of Service into other languages is only for User’s convenience and that the English version shall govern the terms of User’s relationship with the Company. In the event of any inconsistency or ambiguity arising between the English version of this Terms of Service and its other translated versions, the English version of this Terms of Service shall prevail over others such translated versions